“Explore the intricate process of crisis management within Microsoft during their recent major outage, emphasizing the swift strategies deployed to restore services. Highlight the global impact of the outage on users and the critical role of communication in maintaining trust. Delve into the technical and organizational readiness required to tackle unexpected failures in the tech industry. Provide insights into how such challenges inform future best practices in crisis response. Reflect on the balance between immediate technical fixes and long-term solutions to prevent future incidents.”